Privacy Policy
Last updated:
Solarlix FireGuard Institute (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and secure information in connection with our courses, websites, and services.
1. Information we collect
- Account and contact information, such as name, email address, phone number, and organization details.
- Training records, including enrollments, progress, assessments, and certificates.
- Technical data from your device and browser, including IP address, cookies, and analytics identifiers.
- Communications you send to us, such as support requests or feedback.
2. How we use information
- Provide and improve courses, manage enrollments, and issue certificates.
- Respond to inquiries, deliver service notices, and support your organization’s training program.
- Analyze service performance and enhance security, fraud prevention, and user experience.
- Comply with legal obligations and enforce our Terms.
3. Legal bases
We process personal data based on contract performance, legitimate interests (training delivery, security, analytics), consent where required, and compliance with legal obligations.
4. Sharing
We do not sell personal information. We share data with service providers under contract (e.g., hosting, analytics), with your organization’s administrators for training oversight, and as required by law.
5. Cookies
We use cookies to maintain sessions, remember preferences, and evaluate site usage. You may manage cookies via your browser. Declining non-essential cookies may reduce functionality.
6. Data retention
We retain training records for the duration of your organization’s agreement and as needed to comply with audits, legal, or accounting requirements. When no longer necessary, we delete or anonymize data.
7. Security
We implement administrative, technical, and physical safeguards appropriate to the nature of the data. No system is perfectly secure; we encourage strong passwords and prudent sharing of credentials.
8. Your rights
Depending on jurisdiction, you may request access, correction, deletion, or portability of your personal information, or object to or restrict certain processing. We will respond consistent with applicable law.
9. International transfers
Information may be transferred to and processed in countries other than your own. We take steps to ensure appropriate safeguards are in place.
10. Children
Our services are intended for business users and not for children under 16. We do not knowingly collect information from children.
11. Changes
We may update this Privacy Policy from time to time. We will post the revised version with the updated date.
12. Contact
Questions about this policy can be sent to [email protected] or +1 (415) 672-8804.